Mi Niño Jesus Pharmacy From an Overcrowded Channel to an E-commerce Ecosystem

How We Transformed the Business Operations at Farmacia Mi Niño Jesús. Rollout of an online sales platform, automated delivery logistics, and an AI agent to scale sales without operational friction.

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The challenge

Relying solely on a WhatsApp channel created a critical bottleneck: backlogged messages, lost orders, and a team bogged down by repetitive tasks. This manual customer service model not only led to customer churn but also made it technically impossible to scale revenue without driving up payroll costs.

The solution

We have deployed our own transactional web platform for self-managed purchasing, a 100% automated delivery routing and assignment system, and an Artificial Intelligence Agent capable of profiling, guiding, and closing sales autonomously at any time of day.

Web Platform Transactional

We've streamlined the WhatsApp channel by creating a proprietary e-commerce platform. Users can now browse the catalog, manage their shopping cart, and complete their payment on their own.

Sales Representative

We implement artificial intelligence trained on the pharmacy's product catalog and policies. It answers customer inquiries, recommends products, and closes sales while the staff takes a break.

Delivery Logistics Automated

Every order approved through the website or by the AI triggers an automatic order in the fulfillment system, assigning delivery logistics without administrative bottlenecks.